Frequently asked questions
Will you deliver fresh cakes?
A person can enjoy the actual taste of cake only when it's fresh, this is why all the cakes we deliver are prepared only some time before it reaches to the recipient. To achieve the same, we offer customers to choose delivery time as well, so that we know when we need toprepare a cake and get it delivered. We ensure that customer always enjoys the freshest possible cake. We do not believe in delivering stale cakes.
What if recipient is not available when delivery person reaches there? Will you re-attempt delivery?
We do not attempt to deliver again, but we would call recipient and sender to know if we candeliver their order to any neighbour or near by place. Unable to do so will lead to cancellationof order and no refund will be made in case of perishable products like cakes, chocolates.
Are there any delivery charges?
NO, Free Shipping on all orders.
Are there any hidden charges (Sales Tax) when I make a purchase on HAPPYWALACAKE?
There are NO hidden charges when you make a purchase on happywalacake. The prices listed for all the items are final and all inclusive. The price you see is exactly what you need to pay. Delivery charges may be extra depending on the parameters.
Do you take same day orders as well?
Yes, we do take same day orders till a fixed time on that particular day. It is always advisable to place same day order well on time to avoid any delivery problem. The later you place order, less chances will be there to find an available time for delivery.
When and how can I cancel my order?
You can cancel your order upto 12 hours before delivery time. After that, order cancellation requests will not be entertained. Ifyou placed an order whose delivery time is within 12 hours + of order placing time then order can't be cancelled and no refund will be processed for thesame. For cancelling your order, you need to send us an email on firstname.lastname@example.org with the order id from the same email address which you have placed that order.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, we’ll cancelled it ASAP. You will be notified of the same by email. If you have paid online for your order, it may take 3 to 5 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by happywalacake.
Is it necessary to have an account to shop on HAPPYWALACAKE?
You can shop on happywalacake by providing just your email address. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own happywalacake account, you can enjoy a personalized shopping experience, including recommendations, saved address and a quicker checkout.